Last Updated: January 31, 2024
1. Introduction
At Vortex Ripper SRR, safety and quality are our top priorities. We are committed to ensuring that our products meet the highest industry standards. This Product Recall Notice provides important information regarding any identified safety issues and the steps customers should take if their product is affected.
2. Reason for Recall
We conduct recalls in the event of:
✔ Manufacturing defects that compromise product performance or safety.
✔ Identified safety risks, such as mechanical failures or hazardous malfunctions.
✔ Regulatory compliance issues, ensuring adherence to safety standards in Canada.
✔ Voluntary recalls initiated by Vortex Ripper SRR to maintain customer trust and satisfaction.
3. Affected Products
We will provide details of any recalled products, including:
- Model number(s) and serial ranges
- Manufacturing dates
- Identified issue description
- Potential risks to users
For a complete list of affected products, visit www.vortexripper.com
4. Customer Instructions
If your product is included in a recall, please follow these steps:
- Stop using the product immediately to avoid potential hazards.
- Check the recall notice for specific return or repair instructions.
- Contact Vortex Ripper SRR for further assistance.
- Follow repair, replacement, or refund procedures as provided in the recall notice.
💡 Note: Customers may receive free repairs, replacements, or refunds, depending on the recall circumstances.
5. Warranty & Compensation
If your product is subject to a recall, we will provide:
✔ Repair or replacement options at no cost.
✔ Reimbursement for affected customers (if applicable).
✔ Extended warranty coverage for recalled products.
For more details, contact our support team.
6. Reporting Safety Concerns
If you suspect a safety issue with any Vortex Ripper SRR product, we encourage you to report it promptly.
📧 Email: info@vortexripper.com
🌍 Website: www.vortexripper.com/report-issue
Your feedback helps us maintain the highest quality standards for all our products.
7. Updates & Future Recalls
We continuously monitor our products for safety and quality. If additional recalls are necessary, we will notify customers through:
✔ Official website announcements at www.vortexripper.com
✔ Direct customer notifications via email and registered product details.
✔ Public safety bulletins in accordance with Canadian safety regulations.
To stay informed about product recalls, we recommend registering your product on our website.
8. Contact Information
For recall-related inquiries, please reach out to our customer support team:
📧 Email: info@vortexripper.com
🌍 Website: www.vortexripper.com
Your safety is our top priority. Thank you for choosing Vortex Ripper SRR.
